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Returns Policy

We provide high quality products and we want you to be completely satisfied with your purchase from the us. If for any reason you are not satisfied with the product then you can return your order but you must comply with the Returns Policy stated below. (We can only administer returns for purchases made through this site).

You must notify us that you want to make a Return within 7 days of receiving your order.

PLEASE NOTE WE CANNOT ACCEPT TELEPHONE OR TEXT INSTRUCTIONS FOR RETURNS OR CHANGE OF ORDER DETAILS.

UK CUSTOMERS

As a UK customer, you either return your product(s) via the Royal Mail / Parcelforce or other Carrier / Courier service of your choice.

Generally these carrier/courier services have transit times of 2-7 days, depending on the service you have chosen.

Please note you will have to bear the cost of the postage/shipping to return your order ot our Warehouse address and you are responsible for the product(s) until your order/parcel is received at our Warehouse address. Ensure you retain a receipt from your carrier/shipper for the returned parcel, as product(s) lost during transit cannot be refunded.

We can process your Return promptly but to do this you must ensure you comply with the following:

- you must not have worn the product (except for initial fitting).
- you must not have removed the swing tags / product labels.
- you must return the product in its original branded box together with the tissue paper.
- you must protect the shoe box during shipment, e.g. plastic / courier bag or another box, YOU MUST NOT APPLY ADHESIVE TAPE OR LABELS DIRECTLY TO THE BOX.
- you must clearly display the Returns Merchandise Authorisation Number and the Returns Address, notified to you in the Returns Email, on the OUTSIDE of the parcel.

Please note an administration charge maybe applied to your refund if you do not comply with the above.

Following receipt of your parcel at our Warehouse we will inspect the return goods and we will send you an email confirming acceptance that the goods are in their original condition and the processing of your Refund.

When applicable, the refund will be made to the payment card used in the original transaction, the refund will be processed within 21 days of receipt at our Returns address.

Product(s) received in a worn/used condition cannot be refunded and will be returned to you at the delivery address shown in the original order. Please note we retain a digital photographic record of all Return products.

The above requirements apply to all orders received by us via the Online Shop / Telephone Order.

The above Policy does not affect your Statutory Rights.

INTERNATIONAL CUSTOMERS

As an International customer, you can either return your product(s) via your local Postal Service or use a Carrier / Courier service.

Generally these delivery services have transit times of 5-18 days, depending on the service you have chosen

Please note you will have to bear the cost of the postage/shipping to return your order ot our Warehouse address and you are responsible for the product(s) until your order/parcel is received at our Warehouse address. Ensure you retain a receipt from your carrier/shipper for the returned parcel, as product(s) lost during transit cannot be refunded.

To ensure we can process your Return promptly please ensure you comply with the following:

- you must not have worn the product (except for initial fitting).
- you must not have removed the swing tags / product labels.
- you must return the product in its original branded box together with the tissue paper.
- you must protect the shoe box during shipment, e.g. plastic / courier bag or another box. YOU MUST NOT APPLY ADHESIVE TAPE OR LABELS DIRECTLY TO THE BOX.
- you must clearly display the Returns Merchandise Authorisation Number and the Returns Address, notified to you in the Returns Email, on the OUTSIDE of the parcel.

Please note an administration charge maybe applied to your refund if you do not comply with the above.

Following receipt of your parcel at our Warehouse we will inspect the return goods and we will send you an email confirming acceptance that the goods are in their original condition and the processing of your Refund.

When applicable, the refund will be made to the payment card used in the original transaction, the refund will be processed within 21 days of receipt at our Returns address.

Product(s) received in a worn/used condition cannot be refunded and will be returned to you at the delivery address shown in the original order. Please note we retain a digital photographic record of all Returns products.

The above requirements apply to all orders received by us via the Online Shop / Telephone Order.

The above Policy does not affect your Statutory Rights.

GBP